Last Updated: April 25, 2024
Thank you for shopping with Breeze Haven. We want to ensure your satisfaction with our products and services. This Refund Policy outlines our procedures for returns, refunds, and exchanges.
Breeze Haven offers refunds and exchanges within 30 days of purchase for most products and services, subject to the conditions outlined in this policy. We strive to make the refund process as simple and fair as possible while maintaining the quality and integrity of our offerings.
2.1 Eligibility for Return: Physical products purchased from Breeze Haven may be returned within 30 days of the delivery date, provided they meet the following conditions:
2.2 Non-Returnable Items: The following items cannot be returned:
2.3 Return Process: To initiate a return, please follow these steps:
2.4 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (incorrect item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
2.5 Refund Processing: Once we receive and inspect the returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
3.1 Digital Products: Due to the nature of digital products, all sales of digital downloads, e-books, and other digital content are final and non-refundable unless required by law. However, if you experience technical issues accessing or downloading your purchase, please contact our support team for assistance.
3.2 Subscription Services: For subscription-based services:
3.3 Cancellation Process: To cancel a subscription:
4.1 Cancellation by Customer: For workshops, classes, and events:
| Timeframe | Refund Amount |
|---|---|
| 30+ days before event | 100% refund |
| 15-29 days before event | 75% refund |
| 7-14 days before event | 50% refund |
| Less than 7 days before event | No refund (credit for future event may be offered at our discretion) |
4.2 Cancellation by Breeze Haven: If we cancel a workshop or event, customers will receive a full refund or, at their option, credit toward a future event with a 10% bonus value.
4.3 Workshop Transfers: Registration may be transferred to another person at no additional cost by contacting us at least 48 hours before the event.
5.1 Deposit Refunds: For custom artwork and commission work:
5.2 Satisfaction Guarantee: We stand behind our custom work. If you are not satisfied with the final product, we will work with you to make reasonable adjustments. If issues cannot be resolved, partial refunds may be considered on a case-by-case basis.
6.1 Defective Products: If you receive a defective product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.
6.2 Shipping Errors: If we send you the wrong item, we will cover the cost of returning the incorrect item and will ship the correct item at no additional charge, or provide a full refund at your option.
6.3 Damaged in Transit: For items damaged during shipping:
7.1 Free Items: Promotional items received for free with a purchase are not eligible for monetary refund and must be returned with the qualifying purchase if a refund is requested.
7.2 Discounted Items: Items purchased at a discount are subject to the same return policy as full-price items unless specifically marked as "final sale."
7.3 Coupon Codes: If a refund is issued for an order that used a coupon code, the refund amount will reflect the actual amount paid after the discount was applied.
8.1 Gift Returns: Items received as gifts may be returned for store credit or exchanged for items of equal value. The gift recipient will need to provide the order number or the gift giver's name and approximate purchase date.
8.2 Gift Cards: Gift cards are non-refundable but have no expiration date.
We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact our customer service team, and we will work with you to find a reasonable solution. Breeze Haven reserves the right to make exceptions to this policy at our discretion.
We may update this Refund Policy from time to time. The date of the latest revision will be indicated at the top of the policy. It is your responsibility to check our website periodically for changes to this policy.
If you have any questions about our Refund Policy, please contact us at:
Breeze Haven
68 Cox Drive
Tylerborough NG34 9HJ
United Kingdom
Email: [email protected]
Phone: +441195381988